Overview

Thank you for choosing Natural Orchids Boutique. Our orchids, live plants, fresh flowers, and handcrafted arrangements are delicate, often perishable, and may be individually designed. Sales are generally final, subject to the quality review process below and any rights provided by applicable law.

1. Three-Day Quality Guarantee

If an item arrives damaged, defective, or materially different from the item ordered, contact us within three calendar days after delivery or pickup. Please include your order number or proof of purchase, a description of the issue, and clear photographs showing the concern.

We review each timely claim individually. Depending on the verified circumstances, we may offer a repair, replacement, exchange, store credit, partial refund, or refund, as appropriate. Submitting a claim does not guarantee a particular remedy. Nothing in this policy limits rights that cannot be waived under applicable law.

2. Final-Sale and Natural Product Considerations

The following generally are not eligible for discretionary returns or refunds:

• Fresh flowers, orchids, and live plants outside the three-day claim period.
• Custom-designed arrangements, personalized items, and special orders.
• Holiday and seasonal merchandise, balloons, teddy bears, and gift accessories after delivery or pickup.
• Change-of-mind purchases and damage caused after delivery by mishandling, accidents, inappropriate placement, or improper care.

Natural differences in bloom shape, color, size, and maturity are expected. Substitutions may be necessary due to availability, consistent with the product description and any promises made at purchase. These terms do not override applicable law or remedies for products that do not conform to the order.

3. Delivery and Acceptance

An order is delivered when handed to the recipient or an authorized person, or left in accordance with the delivery instructions. Please report visible damage promptly. Successful delivery does not eliminate the three-day guarantee for a verified delivery-related defect. We are not responsible for damage arising after delivery from mishandling, accidents, or unsuitable care conditions.

4. Authorized Replacements and Delivery Charges

For verified damage, defects, or fulfillment mistakes attributable to Natural Orchids Boutique, we will provide the appropriate approved remedy without additional charges to the customer, including reasonable delivery or pickup when necessary.

For goodwill replacements or customer-requested changes unrelated to a verified issue, a separate delivery or product fee may apply, but only after the fee is disclosed and approved. Do not send back perishable products without authorization. No restocking fee applies to approved quality claims.

5. Monthly Service

Monthly Orchid Arrangement Service subscriptions are governed by the separate Monthly Orchid Arrangement Service Agreement, including the ownership and return of reusable decorative vases and containers.

6. Submit a Claim

Claims: sales@naturalorchids.com | (305) 271-1021 | 10129 SW 72nd Street, Miami, FL 33173.

Include the order number, photographs, and a brief description. We will review the request and respond as promptly as possible.

7. Policy Changes

We may update this policy for future purchases. The terms provided at the time of an order generally govern that order, subject to applicable law.