Return & Refund Policy
1. Service Description
The Monthly Orchid Arrangement Service provides recurring orchid arrangements for a selected home or business location. On each scheduled exchange, Natural Orchids Boutique delivers a fresh arrangement and collects the prior arrangement and its reusable decorative vase or container. Designs may vary based on season, availability, and the subscribed plan.
2. Vase and Container Ownership
All decorative vases and containers supplied as part of this service remain the property of Natural Orchids Boutique unless an individual item is expressly sold or transferred in writing. They are loaned for use during the active subscription, not included as purchased merchandise.
At each exchange, the subscriber must make the prior arrangement and container available for collection. The subscriber is responsible for reasonable care and for loss or damage beyond normal wear and tear. Any applicable replacement charge and how it is calculated must be disclosed and accepted at enrollment; no undisclosed fee will be charged.
3. Required Return on Cancellation
Upon cancellation or termination, the subscriber must return all boutique-owned decorative vases and containers to Natural Orchids Boutique at 10129 SW 72nd Street, Miami, FL 33173 within seven calendar days after the subscription ends, unless a different return arrangement is agreed to in writing.
The subscriber is responsible for bringing or shipping the containers back at their own expense. Free pickup is not included. Any optional pickup service and its fee must be agreed to in advance. Containers should be returned in reasonable condition, allowing for normal wear and tear. Cancellation does not transfer ownership of the containers.
4. Monthly Delivery and Exchange
Deliveries are scheduled for the selected monthly date, subject to availability and any disclosed service-area limitations. Subscribers must ensure access to the delivery location and make the previous arrangement and container available for exchange. If an exchange cannot be completed due to access or readiness issues, a rescheduling or additional-visit fee may apply only if disclosed and agreed to beforehand.
5. Billing and Renewal
The service renews and is billed according to the amount, frequency, billing date, and payment authorization clearly shown at enrollment. Charges continue until cancellation becomes effective. Subscribers should review the recurring charge disclosures before subscribing.
6. Skips, Rescheduling, and Cancellation
Subscribers may request a skip or delivery-date change by contacting Natural Orchids Boutique. A request is not effective until confirmed. A skipped delivery does not automatically cancel the subscription.
Subscribers may cancel through the subscription management portal or by contacting the boutique using the details below. Cancellation timing, the last eligible date to avoid the next charge, and treatment of orders already billed or prepared must be displayed accurately at enrollment and in the customer account. [WEBSITE MANAGER: INSERT VERIFIED CANCELLATION DEADLINE AND BILLING RULES; DO NOT PUBLISH THIS PLACEHOLDER.]
Cancellation will stop future renewals once effective. Refunds for payments already collected will be evaluated under the disclosed subscription terms, the Return & Refund Policy, and applicable law.
7. Quality Guarantee
Each newly delivered subscription arrangement is covered by the three-day quality review process in our Return & Refund Policy. Natural aging and damage caused after delivery by improper care or handling are not covered as delivery defects.
8. Contact
Claims: sales@naturalorchids.com | (305) 271-1021 | 10129 SW 72nd Street, Miami, FL 33173.